Empathy Competency


Empathy is a competency that forms the basis of social awareness and relationship management. Empathy means having the ability to sense others’ feelings and how they see things. Leaders skilled at empathy take an active interest in the concerns of others, pick up cues to what’s being felt and thought, and sense unspoken emotions. They listen attentively to understand the other person’s point of view and can communicate effectively with many different types of people.

True Compassion Takes Action

Belinda Chiu / 3 min.

Compassion Takes Guts

Belinda Chiu / 4 min.

Give Negative Feedback with Empathy

Daniel Goleman / 3 min.

Brain’s Blind Spots

Belinda Chiu / 4 min.
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