Joy Fulton is the Chief Operating Officer at Clearsense, a technology company based in Jacksonville, Florida. She has extensive experience within healthcare. As she rose through the ranks, Joy sought the guidance of a coach to effectively communicate as a woman in the male-dominated Health Information Technology (HIT) industry.
While Joy was initially skeptical about the benefits of coaching, she and Kelly Mannel, a participant in the Daniel Goleman Emotional Intelligence Coaching Certification, fostered a collaborative coaching relationship that has had a tremendously positive impact on Joy, both personally and professionally. Read on to learn more about her experience as a coaching client.
What were your expectations and goals when you first began working with a coach?
I’m going to be very honest; I didn’t have high hopes. Having been involved in leadership development throughout my career, I experienced many didactic programs. I was told, “read this book,” “fill out these worksheets,” or “do x, y, and z,” but it never resonated with me.
As a result, when I was approached about getting a coach, I was very transparent in my hesitation. While I appreciated the opportunity, my experience as a basketball player throughout my life taught me that coaching needs to happen in the moment for me to connect with it. Having an extra homework packet to do isn’t going to effectively help me grow.
I wanted a coach who understood the fast-paced environment in which I work and someone to bounce ideas off of. Someone who could help me prepare for important meetings or do a dry-run before a large presentation.
My employer was open to that feedback; that’s how I came into contact with Kelly. We went to lunch before the organization contracted her and we instantly hit it off. I shared with her what I wanted in a coach and those were the same qualities on which she has built her practice.
Kelly understood the mindset I wanted to develop–which requires tuning in to people on the frontlines while also thinking in terms of big picture strategy. And she understood my need for real-time feedback. That initial meeting made me very excited about the opportunity for personal and professional growth and enhanced my belief in myself.
Were you already aware of Emotional Intelligence and its role in leadership? How did EI assessments and a focus on competency development enhance or shift that understanding?
I was aware of it, but coaching brought the practical applications of Emotional Intelligence to my attention, both personally and professionally. As a career-oriented single mom and the caretaker for my parents, I mistakenly believed I had to separate personal from professional. Through coaching, I began to realize that we’re all the same at work and in our personal lives. The Emotional Intelligence skills I was learning were a foundational self-discovery to navigating all these aspects of my life.
Assessing my EI gave me an opportunity to pause and reflect on the roles of Self-Awareness and Emotional Balance in my communications and reactions to others. Kelly’s coaching style was strengths-based. She helped me see my growing edges as opportunities.
In what ways has being coached impacted your career?
I have to say, I draw on it every day. Particularly in my current role as COO, I use so many of the tools I learned to coach my own staff. It’s been a foundational opportunity for growth in my career as well as for personal growth.
Could you share some of the benefits of Emotional Intelligence coaching beyond your professional life?
Yes, so at the time I met Kelly, I was about six months post-divorce. The goal was to establish an effective co-parenting relationship for myself, my ex-husband, and our son. Coaching helped me utilize Emotional Intelligence to become a more effective communicator. I took those skill sets and applied them to my personal situation, to better navigate those uncharted waters.
Coaching taught me the value of mindfully pausing, so I could see the situation for what it was and not get swept up in negative commentary often associated with a life event such as divorce. I could remind myself we had a shared love for our son. Focusing on the fact we both wanted what was best for our son enabled me to have greater empathy, even in the midst of the rough patches. I learned I can control, or at least begin to modulate, the mindset I bring to situations. Honing a more positive mindset is a core benefit of EI coaching.
Did anything about your coaching experience surprise you?
I enjoyed it; that was a surprise. I went into it thinking, “Oh Lord, I don’t have time for this,” but I looked forward to it. To this day I keep an active relationship with Kelly; I consider her a good friend of mine. I know if I ever need to run an idea by her I can just call and we’ll have a productive conversation.
This interview has been edited and condensed for clarity.
Want get coached in Emotional Intelligence? For a limited time, we’re offering a personalized EI development package. You’ll receive year-long access to our online EI training courses, a range of EI assessments, one-on-one coaching sessions, and more. You can learn how it works and register here.
Become a Coach!
Are you interested in leading Emotional Intelligence transformations? Apply today for the Daniel Goleman Emotional Intelligence Coaching Certification. Whether you’re an established coach or new to the field, this intensive program offers the tools and first hand experience you need to coach for transformational growth.