Emotional Intelligence Coaching Certification



Research has shown that Emotional and Social Intelligence (ESI) can positively shape our relationships and our outcomes – at work, and in life – yet developing the suite of ESI competencies in a lasting and effective way can be a challenge without the support and guidance of a qualified coach.

Drawing upon evidence-based techniques, real-time feedback, and an applied coaching model, our aim is simple: to give coaches a framework to help their clients build Emotional and Social Intelligence. We strive towards a transformative growth experience that brings beneficial impact not only to the clients who you serve, but their entire circle of influence, the organizations in which they play a role, and society at large.

When coupled with the wisdom and guidance of an ESI Meta-Coach – the person who will be your coach in this program – the result is greater Focus, Self-Awareness, Emotional Balance, Empathy, Positive Outlook, and Adaptability.

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Isn’t it true that if we throw a rock in the dark attempting to hit a target, it’s not so easy? Yet, that is precisely how many of us live. We typically don’t stop long enough, regularly enough, or consciously enough to know what we want, let alone set into motion the complex set of skills and actions needed to identify and extricate unhelpful behaviors and install new ones capable of moving us in the direction of our desired outcomes.

We can learn to gain proficiency in seeing the connection between our present results, our mindset, and our actions. We can use this as an opportunity to check for alignment between our values, our motivation, and our experiences. Working with a coach helps us understand how these multi-dimensional facets are interconnected, and how we can foster new, healthier patterns that enrich our personal and professional relationships.



The Daniel Goleman Emotional Intelligence Coaching Certification seeks to bridge the knowing-doing gap using the Emotional & Social Intelligence framework to develop the twelve competencies known to positively differentiate our overall efficacy, and to maximize our ability to exercise our personal agency (that over which we have direct control in our lives).

The program draws upon evidence-based behavioral change theory, positive psychology, unconscious bias, compassion training, neuroscience, Mindfulness-Based Stress Reduction (MBSR) Techniques, and Emotional & Social Intelligence. Students will be trained in these concepts and practices, as well as in a defined coaching philosophy.


There are 12 competencies in the Emotional and Social Intelligence Leadership Competency Model developed by Daniel Goleman and Richard Boyatzis. The individual competencies are below, falling into 4 primary domains:

  • Self-Awareness is the foundational capacity to recognize and understand our own emotions and how they affect others.
  • Self-Management fosters a means by which to balance emotions in the interest of making progress towards our goals.
  • Social Awareness helps us connect with and understand the people around us.
  • Relationship Management guides effective interactions with others to make a greater impact.

Learning Journey

Through the coaching certification process, you will experience an immersion in the Daniel Goleman Coaching methodology, a framework that will guide your individual experience as a student in this coaching program, as well as what you will be trained to guide your clients through upon completing your certification. Your small cohort will discover and learn how to uncover insights and integrate this understanding within the coaching experience.

Our learning philosophy follows 4 key steps for igniting and sustaining behavioral change:

Self-Discovery. Observe habitual patterns of mind and ways of interacting with thoughts and emotions, as well as the emotions of those around us. We will explore consciously and unconsciously-held beliefs, biases, attitudes, and behaviors in order to facilitate our journey to (re)discover and (re)connect with what is most important to us and the ways in which we are getting in our own way.

Reputation. Gain an understanding of the degree to which one’s self-perception coincides with how we are perceived by others. Through assessment and feedback, we can start to gain a clear picture and baseline understanding of our style, our manner of interacting with others, and where our self-awareness is on the spectrum ranging from being self-aware to self-opaque.

Sense-Making. We will formulate very clear aspirations and images of who we are when we operate from the best version of ourselves as we consciously move in the direction of the life we would like to be living. We will pinpoint gaps in self-perception, identify areas of strength and opportunity, and recognize and dispense with old coping mechanisms while fashioning new, more effective strategies working with what we actually have control over; namely, ourselves and our own reactions.

Emergence. We establish a set of practices and support systems to ensure momentum, evolution, and refinement of our desired path, along with the ability to course-correct when challenges arise.

Learning Approach

In order to execute on the learning philosophy, we structure a clear learning journey with specific actions to support ongoing and lasting change. Each component serves and promotes progress towards one’s desired results, considering the inherent complexity and contextual relevance of each individual’s experience.

Study. This refers to processing and understanding information from an intellectual or theoretical standpoint. This includes reading, observing, listening, taking written notes, analyzing, memorizing, and/or summarizing to understand valuable information.

Reflection. The refinement and integration of one’s working knowledge, which is a combination of intellectual and experiential understanding. This can include writing or journaling, video or audio blogging, gaining self-understanding, asking questions, and thoughtfully considering personal beliefs and results.

Application. Learning by doing. You will experiment and gain facility with what ESI looks and feels like in the real world by directly applying what one has studied and learned at an intellectual level and through reflection. This can include practices, simulation, implementation, and testing new mental models and modes of being and engaging with others.

Support Structures. Integrating all these concepts, methods, and experiences, we draw upon a variety of tools, resources, and support mechanisms. This will include 1-1 coaching with a Meta-Coach, peer coaching, ongoing guidance and support from Meta-Coaches, external tools (such as apps or other practical resources), internal tools (such as Self-Awareness, Focus, and Emotional Balance), and receiving ongoing, meaningful feedback.

Ready to learn how it all works? Read on for the details on program structure, or jump to the webinar at the bottom of the next section for a narrated walk-through.



The Coaching Certification program lasts approximately 27 weeks without the Practicum; 39-51 weeks with the Practicum. For the first half of the program, students have bi-weekly calls with their Meta-Coach. The second half of the program students are partnered with another student from the cohort who they will alternate coaching and being coached by. For the entirety of the program, students have access to an experiential, online learning journey that is geared towards installing the behaviors needed for lasting change and the development of the suite of ESI competencies.

Pre-work & Assessments

After enrollment, students will complete the following assessments:

  • 360-degree Assessment
  • Coaching Intake Questionnaire
  • PSI (Personal Sustainability Index)
  • Motivational Drivers

Students will be given access to learning resources and materials to review prior to the first residency.

Residency 1

  • A 2-day in-person event to be held in Vienna, Austria in July 2019 (a retreat/conference center in a natural setting).
  • Program kick off and overview
  • Coaching intake discussion between participant and Meta-Coach
  • Meta-Coach will debrief participants on their assessments
  • Participants get to know one another and actively engage with each other and the Meta-Coaches in a variety of formats
  • Comprehensive overview of certification training

Foundational Skills

  • Asynchronous learning: completion of 12 modules (online) in the Foundational Skills of Emotional Intelligence (illustrated below)
  • Daily practices: application of concepts, journaling/video/audio blogging and self-reflection
  • Bi-weekly coaching call with Meta-Coach
  • Access to business cases, evidence-based studies, and additional practices specific to each module

Residency 2

  • A 5-day in-person event to be held in Vienna, Austria in September 2019.
  • Applied exploration of coaching methodology, curriculum, and program flow
  • Practice coaching techniques and approaches
  • Understand how to interpret written/audio/video journal entries
  • Coaching simulation
  • Partner-pairing for part two of the certification: coach-the-coach
  • Revisit Residency #1 assessments and reflect on progress
  • Coaches and Meta-Coaches networking
  • Individual learning tracks: Preview of Mindfulness-Based Stress Reduction (MBSR) Techniques, Movement and Mindfulness, Conflict Management, Diversity, Civility & Unconscious Bias.

Relationship Skills

  • Asynchronous learning: completion of 12 modules in the Relationship Skills of Emotional Intelligence (illustrated below)
  • Daily practices: application of concepts, journaling/video/audio blogging and self-reflection
  • Bi-weekly coaching call in which you are coaching your learning partner
  • Bi-weekly coaching call in which you are coached by your learning partner
  • Oversight by Meta-Coach, who will listen to three coaching calls for each student and provide support and feedback


  • Students will coach clients through two, 12-week blocks of the Emotional Intelligence Training Program: Foundational Skills and/or Relationship Skills
  • They can either coach one client through the entire 24 week Emotional Intelligence Training Program or two people through the Foundational Skills portion of the program
  • The anticipated time frame to complete the Practicum portion of the program is between 12 and 24 weeks, depending on the approach taken
  • The Meta-Coach will be on hand to observe a minimum of coaching sessions and to provide guidance as needed

Certification Exam

  • Oral and Written Exam

Optional Re-Certification

  • Occurs every two years
  • Submit portfolio of relevant learning and development & coaching experience

Watch our detailed overview of the methodology, structure, and approach of this program.

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Coaching Philosophy

Coaching Philosophy

We see coaches as wise ambassadors of positive transformation, helping clients to see that they are fully equipped to deal with all manner of situations by tapping into their own core capacities for self-empowerment and change.

A great coach helps clients:

  • Discern what they do and do not have control over
  • Find their personal agency and influence
  • See the best in themselves, in others, and in circumstances
  • Realize the impact of one’s habits of mind, outlook, and results
  • Discover/rediscover their purpose and values
  • Understand how they get stuck in their own mental models and how to spot and break unproductive patterns
  • Find and channel their own inner coach long after formal coaching is complete

A great coach:

  • Brings a point of view
  • Confirms hunches
  • Is okay being wrong
  • Is kind, calm, and clear
  • Is direct and respectful
  • Creates personal safety
  • Keeps confidentiality
  • Is fluid and adaptable, not prescribed or mechanical
  • Has impeccable listening skills
  • Applies the mindset and practices they advocate
  • Is able to see patterns in a client’s perceptions and behaviors and brings them to the client’s attention in a thoughtful, nonjudgmental manner

Students in the Daniel Goleman Emotional Intelligence Coaching Certification program will be coached by “Meta-Coaches” – a group of highly-experienced subject matter experts who will guide and support you through this learning journey.

Get to know our Meta-Coaches below.

Faculty & Meta-Coaches


Michele Nevarez

As Head of Leadership Programs & Strategic Partnerships for Key Step Media, Michele is leading efforts in the development and forthcoming release of Daniel Goleman’s Emotional Intelligence Coaching Certification and Training Program. Specializing in coaching highly-driven executives and professionals, she leverages Emotional & Social Intelligence to help leaders tap into their self-efficacy by developing self-awareness, focus, and resilience. Michele brings over 20 years of HR Leadership and C-Suite experience working for industry leaders in healthcare, manufacturing, investment management, and management consulting.

Matthew Taylor

Ed. M.
Matt has been developing school leaders for 13 years and teaching and leading in the K-12 education sector for 25. Matt currently designs and facilitates Achievement First’s adaptive leadership coaching and professional development model grounded in Emotional Intelligent Leadership theory.  This work includes coach training for regional superintendents and senior leaders, direct coaching of senior leaders and principals, and adaptive professional development sessions for cohorts across the leadership pipeline. He received his executive coaching training from the Teleos Leadership Institute.

Amy Gallo

Amy is the author of the
HBR Guide to Dealing with Conflict, a how-to guidebook about handling conflict professionally and productively. As a contributing editor at Harvard Business Review, she writes about a range of topics with a focus on interpersonal dynamics, communicating ideas, leading and influencing people, and building your career. As a speaker and workshop facilitator, Amy combines the latest management research with practical advice to deliver evidence-based ideas about how to improve relationships and perform better at work.

Michelle Maldonado

Michelle is Founder and CEO of Lucenscia LLC, a human capital development and business strategy firm dedicated to developing leaders and organizations with positive impact in the world. She is a Genos International Certified Emotional Intelligence Practitioner® and Master Teacher with the Google-inspired Search Inside Yourself Leadership Institute® who leverages her more than 35 years of contemplative practice and two plus decades of business and legal experience to create relevant and practical solutions to transform how we “show up” as more compassionate, impactful and resilient leaders.

Karla Jackson


Karla has developed and delivered training in the areas of cultural literacy, inclusion, and equity to numerous organizations for the past 37 years. She has taught at Rutgers University in the Women’s Studies and Africana Studies departments for 34 years. 

At the Yale Center for Emotional Intelligence, she has worked as a Training Facilitator of The Ruler Approach. Karla is also a Certified Star Factor Coach, and has a private therapy practice in NYC. 

She has practiced Vajrayana Buddhism for 30 years as a student of Lama Tsultrim Allione, and is an Authorized Teacher of the Tara Mandala Retreat Center in Pagosa Springs, CO.

Peter A. James


As a high-performance coach, Peter’s focus is on helping executives and businesses transform from good to great. He conducts keynotes, training, and workshops worldwide, compelling his audiences to “shift their mindset.” His career has taken him from an officer in the U.S. Army, to Sales & Marketing in a global pharmaceutical firm, to various entrepreneurship ventures and a position as a Professor of Business & Entrepreneurship.

Matthew Lippincott

Matthew is VP of Research & Business Solutions at Key Step Media. He has Doctoral and Master’s degrees from the University of Pennsylvania, where his research focused on organizational leadership, Emotional Intelligence, and mindfulness. Matthew has held leadership roles at two major software companies, and has also raised capital, transformed business models, and held leadership positions with smaller organizations.

Ann Flanagan Petry

Ann is the Senior Director of Content Strategy & Leader Wellbeing at Key Step Media. She is also a Positive Organizational Development Consultant, coach, and contributing author of the award-winning book,
Advancing Relationship-Based Cultures. She has over 20 years of experience driving performance improvement in organizations. Ann partners with leaders to cultivate resilient, mindful, Emotionally Intelligent teams who improve their own and their client’s or organization’s performance and well-being. Additionally, she is a mindfulness instructor with the Mindful Teacher Foundation.

Sasha Dingle

Sasha is a qualified Mindfulness-Based Stress Reduction teacher as defined by the UC San Diego School of Medicine, Mindfulness-Based Professional Training Institute. Sasha has facilitated group process and mindfulness training in the areas of human resources, healthcare, education, and sports mental fitness. A Fulbright Fellow to Vietnam, she taught leadership communication courses at the U.S. Embassy in Hanoi and as an adjunct university instructor. Sasha considers her background as an elite competitive athlete to be her “doorway” into her own contemplative practice. Sasha was a competitor on the Freeride World Tour, Freeskiing World Tour, Alpine Ski Racing NORAM circuit, and U.S. Mountain Bike Nationals.

Sara Flitner

Sara is an entrepreneur, communication expert, and former mayor of Jackson, WY. She founded Flitner Strategies, Inc., to help leaders solve problems. Sara uses a combination of communication expertise, “soft” skills, and neuroscience to get results for organizations and leaders. She has two decades of experience in achieving better outcomes, higher profits, and improved work environments for clients. In addition to managing a client base, Sara enjoys gigs as a keynote speaker, focusing on civility in society, and building mindful communities.

Hsuan-Hsiu Hung

Hsuan-Hsiu is a movement artist and educator, whose creative tools include dance, visual arts, and the Eastern movement art of Qi Gong. Hsuan-Hsiu has been studying and practicing Qi Gong with a master in Taiwan for over a decade and taught Qi Gong in meditation retreats, musical dance theater, and international dance festivals. In Taiwan, she has worked with a pioneering art-based school in designing programs and collaborating with teachers to incorporate arts into students’ creative learning process. Her wish is to share arts with people as a tool for contemplative practice, to better connect with oneself and others.


Jane E. Dolan

Jane has been a consultant for Fortune 500 companies and entrepreneurial startups since 2007, after 20 years of experience in the human resources field. She is a recognized expert in developing individuals and teams. Her areas of expertise include: leadership and employee development and coaching, talent assessment, mindfulness and well-being, leadership competencies, Emotional Intelligence, creating High Performing Teams, Situational Leadership, and Goleman’s Leadership Styles Repertoire. Jane supports her coaching clients by co-creating actionable development plans, accountability and support networks for growth.

Laurie Cure

Laurie has spent her career seeking to release potential in individuals, leaders, & teams. As the CEO of Innovative Connections, an organization committed to giving voice and action to an emerging future, Laurie brings curiosity, compassion and clarity to her conversations and work, and serves as an expert in navigating human behavior to achieve sustainable business performance. 
Laurie holds an MS in Business Admin. and a Ph.D. in Industrial and Organizational Psychology. Her book Leading without Fear explores emotions and their impact on organizational outcomes.

Frances VanHouten

As a professional facilitator for over 20 years, Fran sees the dimensions of emotional intelligence play out every day among the interactions of people. Whether it’s navigating disagreements, harnessing possibilities, or simply making way for empathy, her work is rooted in the everyday application of emotional and social intelligence. Fran began her career in mechanical engineering and manufacturing but found her calling in the world 
of social science, currently focusing on individual and team coaching.

Beth Stiner

Beth is a certified coach through the Coaches Training Institute and holds an MS in Org. Development. She spent 12 years working at Banner Health in ascending leadership roles before leaving in 2017 to travel the world with her family. In addition to her CPCC certification, Beth is a certified coach with the International Coaching Federation. She worked with a team of coaches at Banner Health that led to the organization winning the International Coaching Federations Prism Award in 2012. Beth is returning to the States Summer 2018 after visiting 20 countries in six continents over 12 months!

Lyn Christian

For over 20 years, Lyn has grown people and businesses. As a human resources professional, she has coached hundreds of people from front-line staff to physicians and executives. Her coaching style is rooted in the evidence-based principles of Emotional and Social Intelligence. She has worked at executive levels in finance, accounting, marketing, and human resources in the engineering & design, pharmaceutical, government, and healthcare industries. She is currently the Human Resources Director for a nationally acclaimed pediatric practice.

Kathy Bollinger

Starting her career as a Speech/Language Pathologist, Kathy learned firsthand the importance of listening to understand and the power of communication. In the 30+ years since, she’s had numerous executive roles in Banner Health, was the founding CEO of a hospital, and introduced coaching as a core leadership competency for all leaders at Banner Health. Kathy has coached hundreds of high potential leaders and has become convinced that though some may be born leaders, most of us continuously learn to become so.

Migdalia Torres

Ed. D.
Migdalia is an Executive Leadership Coach and an experienced consultant serving organizations and individuals, particularly in leadership development. She served in the New York City Department of Education and is also founder and CEO of Insight for Leaders, LLC, which offers executive coaching and consulting services in leadership development, strategic planning, and team building. Migdalia has provided supervisory and instructional support to school leaders. She is currently coaching superintendents and principals on Emotional Intelligence which includes the Yale Center for Emotional Intelligence.

Sandy Scott

Sandy is CEO of Sandy Scott LLC, with a mission to transform the lives of professionals into purposeful journeys. She is a certified coach through the Coaches Training Institute, a Board Certified Coach through the Center for Credentialing & Education, and has worked for Ken Blanchard Companies and Banner Health as an executive coach. Sandy’s book, “Lessons from Zachary: Turning Disability into Possibility,” illustrates the possibilities that emerge when we engage in a new kind of conversation, discovering and unleashing the human potential in us all.

Michelle Maldonado

Michelle is Founder and CEO of Lucenscia LLC, a human capital development and business strategy firm dedicated to developing leaders and organizations with positive impact in the world. She is a Genos International Certified Emotional Intelligence Practitioner® and Master Teacher with the Google-inspired Search Inside Yourself Leadership Institute® who leverages her more than 35 years of contemplative practice and two plus decades of business and legal experience to create relevant and practical solutions to transform how we “show up” as more compassionate, impactful and resilient leaders.

Brett Long

For more than 20 years, Brett steered multibillion-dollar healthcare businesses successfully through major growth, development, and innovation initiatives. Brett is a strategic business consultant and executive coach who helps leaders and their teams tap into purpose and meaning and unleash their best selves. He fuels passion and inspiration within the people and organizations he works with. He brings a unique blend of real-world experience and conceptual knowledge and is someone who can move easily between strategy and innovation. He has a passion for bringing market-leading offerings to market and provides strategic counsel to startups and venture capital firms.

Lynn Friesth

Lynn has held several leadership positions at a Fortune 100 company, including roles as a leader in the enterprise-wide change projects involving Continuous Improvement, the Quality and Production System, and Enterprise Knowledge Management. Most recently, he has worked as a Manufacturing Consultant and Coach. In this role, Lynn helps leaders to develop clarity around their intentions, identify and develop key relationships, uncover insights into new solutions, learn how to develop new skills and knowledge, and create action plans for the future.

Phil Bejarno

Phil specializes in strategic thinking to help executives at all levels develop a vision and establish tactical steps. He has spent over 30 years with a Fortune 100 holding leadership positions in Marketing, Sales, Distribution Channel Development, and Quality and Finance. Phil understands how to improve employee engagement to ensure support and influence. He assists executives in determining career next steps and identifying gaps in network, skill sets, or experiences vital for continued growth. 
He also promotes self-awareness through thoughtful reflection to generate the insights needed for positive change.

Rachael OMeara

Rachael is a transformation leadership and executive coach who empowers professionals to develop the Emotional Intelligence competencies to thrive at work and beyond. For the past ten years, Rachael’s experience in sales and client services at Google has helped her have a pulse on what it takes to be a successful and thriving transformational leader. Her book Pause was named one of 2017’s top business books for your career and was featured in the New York Times and on WSJ.com. She is certified in Transformational Coaching from the Wright Graduate University for the Realization of Human Potential (ICF certified).


Dot Proux

Dot is an ICF-credentialed, Coactive-certified professional coach and leadership development facilitator, with 30 years of experience in the professional services industry. She is a certified public accountant, with a Global Professional in Human Resources (GPHR) certification from the Human Resource Certification Institute, and a 
Certified Master Facilitator (CMF) designation through the International Institute for Facilitation (INIFAC). Dot is a member of the International Coach Federation.

Jennifer S. Moyer

Jennifer is an executive coach & leadership development consultant. She provides executive coaching to all levels of an organization including senior executives, mid-level, first time managers, and medical students. Jennifer is certified by the International Coaching Federation and currently has local, national, and international clients. Her professional roles have included: director of a service leadership camp, senior administrator in academic medicine, and developer of leadership curriculum. She is a facilitator for coaching clinics at UPenn’s Graduate School of Education’s MS of Medical Education program.

Nora B. Infante

Psy. D.
With a strong background in the behavioral sciences and international business, Nora, a licensed psychologist, is recognized for her proficiency in senior executive coaching, assessment, and integration in a wide array of industries. These include Fortune 500 and 100 companies ranging from banking to education. 
Nora has designed and implemented coaching programs based upon the proven principles that certain attributes – such as emotional expression and social responsibility – are core to one’s career and personal success, and that they can be measured and developed.

Anne Loehr

Anne’s started her career managing and owning international, eco-friendly hotels and safari companies for over 13 years. Frustrated that she couldn’t find top-quality team development programs for her 500 employees, Anne honed these skills by creating her own dynamic leadership development programs. 
Since selling her hospitality businesses and becoming a certified executive coach and EVP at the Center for Human Capital Innovation (CHCI), she has worked with diverse organizations including Facebook, Morgan Stanley, Red Cross, Booz Allen Hamilton and Microsoft. She also co-authored two business books and writes for Fast Company.

Belinda Chiu

Ed. D.

Belinda believes in the power of play and the authentic life as a path to a more peaceful, joyful, and connected world. She has 20 years of experience in university admissions; leadership development & training; career and executive coaching; and strategic consulting. She is a mindfulness trainer, certified yoga instructor, and a Search Inside Yourself Certified Teacher. Belinda has worked with clients ranging from the U.S. Department of State, to GlaxoSmithKline, to Maersk, to the University of Denver.

Matthew Taylor

Ed. M.
Matt has been developing school leaders for 13 years and teaching and leading in the K-12 education sector for 25. Matt currently designs and facilitates Achievement First’s adaptive leadership coaching and professional development model grounded in Emotional Intelligent Leadership theory.  This work includes coach training for regional superintendents and senior leaders, direct coaching of senior leaders and principals, and adaptive professional development sessions for cohorts across the leadership pipeline. He received his executive coaching training from the Teleos Leadership Institute.

Kully Jaswal

Kully is an executive coach who helps individuals maximize their drive, resilience, and performance in both work and life. She has combined her 15 years of business experience as a Director with Deloitte with her coaching skills to deliver coaching assignments and group workshops on Executive Coaching, Mindfulness, and Personal Resilience. Kully is a Certified Coach and a Search Inside Yourself Certified Teacher. In 2011, Kully founded her own Coaching business in Hong Kong and is now based in New York, leading a global team.

Bri Flynn

Bri is a creative and high-energy change agent with proven results in global marketing, human resources, and talent management. With more than ten years of leading change in a Fortune 100 Company, Bri is recognized for her ability to awaken possibility with clients through asking questions that generate clarity and insight. As a certified coach, she is fiercely committed to creating a safe, positive, and authentic space for those she works with. As a PhD candidate in Organizational Leadership, Bri skillfully partners with clients to put theories into practice through creating actionable development plans and organizational accountability to ensure results.

Marina Cvetkovic

Marina is an executive coach and advisor specialized in executive excellence. She is a Certified Professional Coach and Energy Leadership Master Practitioner through the Institute of Excellence in Professional Coaching (iPEC). Marina has a rich international experience in helping executives and leadership teams of large global companies succeed in their mission. Her background includes management consultancy for Big 4 and Fortune 500 companies. Marina is currently a VP Chief of Staff to the CEO of Swiss Re Americas, second largest reinsurance company in the world. Her strong business background makes her a particularly effective in coaching executives and leadership teams.

Wagner Denuzzo

As Vice-President of the Leadership Talent Transformation team at IBM, Wagner engenders a growth-mindset culture and has reinvented IBM’s leadership. Prior to this role, Wagner led IBM’s Leadership and Management Development global portfolio with a focus on the IBM signature leader experience, from aspiring managers to executive leaders. Wagner has been a Leadership/Organizational Development Consultant, Executive Coach, and HR strategist for over 20 years. Prior to joining IBM, Wagner had an Executive Coaching practice in NYC serving Fortune 500 clients nationwide.

Kevin Murnane


Kevin helps individuals, teams, and cultures develop seamless awareness as a coach, teacher, and consultant. With over twenty-five years of experience, he helps leaders build self-awareness, identify strengths and derailers, give and receive feedback, and practice reflection that reduces resistance to change.

Kevin lives this mission as an Adjunct Professor and Lecturer at Northwestern University and the Kellogg Graduate School of Management. He is also the founder of the executive coaching, action learning, and succession management consulting firm Behtrics.

Rena Gainey

BAA, C-IQ® Coach, John Maxwell Coach and Trainer, Certified NeuroLeadership Brain-Based Coach

Rena is committed to working with others to become their best self. With over 20 years of coaching experience, Rena knows how to work with high-level leaders to exceed their development goals. Rena currently manages leadership development programs for executive leaders at a Fortune 100 company, where she can bring her energy and experience to support others in their development. She is passionate about adding value to others and helping them build the skills they crave to be the best they can be – personally and professionally.

Dolores Esposito


Dolores has spent nearly 30 years serving and advocating for students and families in various leadership roles throughout NYC. She is currently the executive superintendent of leadership at the New York City Department of Education, where she leads the Wallace Foundation, Principal Supervisor Initiative. Dolores collaboratively developed a leadership framework, grounded in national leadership standards, that embraces the key tenets and dispositions of emotional intelligence. Underlying this approach, is the belief that cultivating emotionally intelligent leaders results in system-wide improvement, greater efficacy and well-being for all.

Program Benefits

Program Benefits

As a certified coach in the Daniel Goleman Emotional Intelligence methodology, you will have the benefit of a comprehensive, evidence-based, and multi-disciplinary learning experience. You will gain meaningful new insights to impact your personal and professional life while elevating your expertise. Upon completion of the program, you will be equipped to guide clients through positive transformation that will leave a life-long impact.

You will have the option to become part of a network of Emotional Intelligence coaching professionals to which clients may be referred. You will also benefit from clients having access to an in-depth online program in Emotional Intelligence, for which your coaching will be perfectly aligned, giving you a clear and structured framework for guiding clients through their learning experience.

Here is what you can expect as a student:

  • Unique focus on the Foundational & Relational skills of ESI through proven, practical insights
  • Combination of cognitive + behavioral techniques – so that you understand + experience
  • 360-benefit, a transformative learning experience that positively impacts your relationships and results
  • A highly integrated, coaching experience in which you engage in extensive practice while receiving substantive guidance and support
  • Access to analytics and real-time data on individual progress
  • Validated assessments co-designed by Dr. Goleman and Dr. Boyatzis

Here is what your clients will gain from working with you after you are certified:

  • A clear path to understand, apply, and develop the suite of EI competencies
  • Increased capacity for Self-Awareness, Focus, and Empathy
  • Ability to find and sustain emotional balance in times of stress
  • Stronger and more effective workplace relationships
  • Increased engagement, wellbeing, and performance at work and in personal life
  • A functional understanding of ESI and how to apply it in everyday situations
  • Capacity to embrace complexity, navigate interdependencies, and thrive in transparent, feedback-rich environments
  • Operate with a clear vision of the greater good, beyond individual or organizational goals

Application & program Costs


Program fees are $15,000 USD. Program participants will be responsible for their travel and lodging associated with each of the two residencies. We will be accepting and reviewing applications on a rolling basis until the program is full. Cohort sizes are capped at 50, we will create a waiting list if this limit is met. We may reach out to you to schedule an interview if further dialogue regarding your application is needed. Upon formal acceptance into the program, you will receive a registration link to complete your enrollment. We will require a payment of 50% of program fees at that time, with the remaining balance due one month before the start of your program.  Please see our FAQs for further details.

Our 2018 cohort is now full and underway! If you are interested in participating in future coaching certification programs, please fill out the interest form below.


Frequently Asked Questions

What is meant by coaching certification?

Individuals who undertake the Emotional Intelligence Coaching Certification (EICC), will be trained in a specific coaching framework, philosophy, and methodology geared towards helping clients develop the suite of Emotional & Social Intelligence competencies. Upon successful completion of the program, participants will become certified coaches in the Daniel Goleman Emotional Intelligence Coaching model, which will give them the credentials and training to work with their own client base as well as clients we refer to our certified coaches using the specific methods, techniques, and framework to bring about lasting behavioral change.

To apply for and receive the EICC coaching certification the following is required:

  • Applying Emotional Intelligence and reflective practices within your own experience and practice as a coach.
  • Successful completion of all training requirements listed in the program details, including full participation in both residencies and completion of the practicum and final exam.
  • Prior coaching experience along with an established meditation or contemplative practice (or the sincere desire and commitment to train in and develop a personal practice).

How will I be able to use my certification?

Certification allows an existing coach (or an aspiring one) to work with associates and leaders within their own organizational setting.

  • Coaches, Leaders, OD Practitioners, and/or Consultants may choose to become certified in order to incorporate EICC methods, tools, and practices into their existing coaching and/or consulting practices that they use with their client base.
  • Individuals who successfully complete the certification will have the opportunity to be affiliated with Key Step Media’s (KSM) Coaching Team and can either continue working with their own clients and/or with KSM’s client base on a referred basis.
  • Finally, depending on how a program graduate decides to apply what they’ve learned, they will receive credentials that identify how they are using their certification:

Option 1: Those who integrate what they’ve learned into their own methodology will receive the designation of: Emotional Intelligence Certified Practitioner (EICP) and will be able to indicate they are a graduate of the Daniel Goleman Emotional Intelligence Coaching Certification program.

Option 2: Should an individual decide to continue using the Daniel Goleman methodology within the framework in which it has been designed for use with clients (i.e. in tandem with the online Emotional Intelligence Training and in the same format in which they have been certified), then participants will utilize the following credentials: Emotional Intelligence Certified Coach (EICC) and will be able to indicate that they are a graduate of the Daniel Goleman Emotional Intelligence Coaching Certification program.

Are their plans to offer the coaching certification program with residencies in Australia, Europe, Brazil or Asia?

It depends on whether there is a critical mass of applicants from these respective geographies interested in completing the program. To demonstrate your interest in an international Coaching Certification and to receive updates on future cohorts, sign up here.

Is this program an Accredited Coach Training Program (ACTP)?

We are pursuing ACTP status and anticipate receiving credentialing after the requisite waiting period for new coaching certification programs. That said, we anticipate that our program will itself become a standard for the coaching industry, as we intend to study the drivers of efficacy of the coaching engagement and the online training program, the credentials of which will carry with it the weight of Daniel Goleman as a pioneer in the field of study surrounding Emotional Intelligence.

At what point in the training program can I begin coaching clients in the Daniel Goleman methodology?

After you have successfully completed the complete certification program, you can begin coaching clients.  Refining your unique coaching voice and style, while growing your expertise to support others in developing their EI competency, is an important part of the coaching training process.  

Is a graduate degree necessary to be considered for the program?

You can become certified in Dan Goleman Emotional Intelligence Coaching without a graduate degree; however, coaches with a graduate degree in a relevant field (e.g. psychology, organizational behavior, or education) will be evaluated as having a common set of prerequisites to be successful in the program. When an applicant does not have a graduate degree, we will look for personal and professional experience that provides a similar depth of skill and understanding.  

Are there any prerequisites?

No, however, we are selective with regard to who we accept into the program. The intent of each cohort is to draw from participants whose experience will add to the overall group dynamic of those admitted into the cohorts.

How long does it take to become fully certified?

Approximately 12 months. Please see the program flow, which outlines the various key elements of the program and length of time it takes to complete each step. 

How much does it cost to complete the certification?

$15,000 + travel & lodging for two, onsite residencies lasting 2 days and 5 days respectively. The estimated lodging costs (not including the cost of meals) are $200/night + any applicable taxes.

How can I be certain to reserve my spot once my application has been accepted?

Once you are notified that your application has been accepted, you’ll need to pay at least half of the program fees to reserve your spot (7.5K). You will then have until one month before the start of the program to pay the remaining balance. If we don’t receive the remaining balance at that time, we will open up the spot to whomever is next on the waiting list.

How long will it take before I am informed as to whether I have been accepted into the program?

Applications will be reviewed on a rolling basis. We anticipate responding to applicants within two to three weeks of their initial application. We may request an interview to help with our decision-making process.

What happens if I decide not to attend the program after having reserved my spot?

We have a limited number of spaces for each cohort. Therefore, if you decide to withdraw from the program after the initial deposit of $7,500 is made, we will retain half ($3,750) in the event we are unable to fill your spot with another participant.

If you withdraw after August 1st, 2018, by which time the full balance will have been paid, we will only be able to refund 50% ($7,500) of the total program fees – unless we have a replacement to take your spot.

Once the coaching certification training has begun (September 7th), withdrawals from the program will result in a forfeiture of 75% ($11,250) of the total program fees. This is to account for program costs and logistics associated with running the program that will already be in motion.

Should there be an unforeseen obstacle to your being able to attend the program, and the initial deposit or the entirety of the program fees have been made, you will be given the option to attend a future cohort.


Where will the residencies be held?

 The residencies for Cohort Two will take place at St. Martin Therme & Lodge in Vienna, Austria over several days in July and September 2019. Exact dates will be announced soon.

When are arrival and departure times for the first residency?

We will provide more information on this subject once the residency dates are finalized, stay tuned!

What if I cannot commit to attending both residencies? Can I attend remotely online?

Attendance at both residencies in person is required. If you have scheduling conflicts, we encourage you to apply when your schedule will permit. To receive updates on future cohorts, please fill out our interest form here

Do the online portions of the program or residencies cost extra?

No. The online portions of the program and residencies themselves are included in the program cost. However, the costs associated with travel & lodging to and from the residencies are not included in the program cost and should, therefore, be factored in as an additional out-of-pocket expense.

What is the time commitment needed to complete the program? Can I be working at the same time as completing the program?

  • While the program is designed for working professionals to be able to complete the various program elements while they carry on with their full-time endeavors, the EICC program represents a substantial commitment of time and effort. The commitment includes the time dedicated to the training itself, being coached by a Meta-Coach, and applying the practices and coaching techniques as you are learning them.
  • There are 24 weeks of online training, which will take between 10 to 20 minutes a day to complete, 5 days per week. We realize people are busy which is why we have designed the program to be accessible and doable. (Note: There will numerous optional articles, practices, and videos that participants can access in addition to required content.)
  • Being coached by a Meta-Coach, will require a time commitment of about 1 hour biweekly (every other week) for the first 12 weeks of the program.
  • Coaching, being coached, and reading the journals of a fellow student in your cohort will require approximately 1 hour of coaching every week and 1 hour for responding to journals/blogs during the second 12 weeks of the program.  
  • Keep in mind, there is a significant applied (i.e. practice) component, which takes the form of daily application of concepts, self-reflection, and introspection (the insights of which program participants are encouraged to capture via journaling and/or video/audio blogging). These elements are key to changing behavior and implementing the practices you are learning well beyond the end of the learning journey.

Overall, the weekly commitment including online and coaching elements is approximately 2.5 to 3.5 hours per week depending upon your personal reflection and journaling practice.  This does not include the time it will take to practice or apply the various practices and concepts you are learning as part of the program. But since these are presumably things you’d be doing anyway, shifting your perspective or approach in doing them doesn’t add to the time it takes to carry these out. The only risk is that you just might be more skillful in doing them.

Can I take the online portion of the training and forego the certification process?

You would not receive a coaching certification if you only completed the online portion of the training. Instead, you would receive a certificate of completion for the online training itself, which would not qualify you necessarily to coach others using the EICC approach. Learn more about our online training programs here.


Will Daniel Goleman facilitate the residency sessions?

While the coaching certification program has been designed and developed by Daniel Goleman and his team of developers and subject matter experts at Key Step Media, he will not be facilitating as part of the program. However, he does plan to attend and be present at the residencies as well as connect with cohorts periodically via video conferencing forums throughout the program.  

What if I already have a coaching certification – will this methodology be suitable for integration with other forms of coaching?

Yes, the value of an EI coaching certification is that you can integrate it with other certifications and/or your own coaching approach. There will be a distinct professional designation, however, should a graduate of this program decide to utilize the training they have received outside of the specific framework in which it was designed (as outlined in another question in the FAQs). The practices you will learn are infinitely applicable in any setting, professional and personal. Since it is a model that is based on the evidence-based framework of Emotional Intelligence, it is not an investment of your time, energy, and money that will simply go out of style or diminish in usefulness. Rather, it can be viewed as the foundation upon which other approaches, practices, and concepts can be built.

Can coach certification training be offered within a business or enterprise?   

Yes. We are always working with business partners who are developing internal coaching capacity. Individuals who successfully complete the coaching certification program can coach individuals within their own organization using the Daniel Goleman Emotional Intelligence Coaching model or they may integrate aspects of what they have learned into their company’s existing coaching paradigm. There will be separate and distinct designations, however, to indicate the specific approach that is being used (details outlined above in the FAQs). For more detail on how an organization might seed this coaching program and approach within their existing business or leadership development strategy, please contact Michele Nevarez: michele@keystepmedia.com.

To what extent does this coaching model measure individual progress?

We will be drawing from technology (vis-à-vis an app) along with assessments to be able to provide program participants (and the clients they will eventually coach using this methodology) with meaningful progress updates and value personal insights. To this end, we are excited to announce our collaboration with the Center for Healthy Minds (Healthy Minds Innovations). More details to follow.

I would rather be coached than go through the coaching certification program at this time. Who should I talk to?

Please fill out our Interest in Being Coached in Emotional Intelligence form to receive updates on our forthcoming programs.