Emotional Intelligence Coaching Certification

Overview

Overview

The Emotional Intelligence Coaching Certification (EICC) is an intensive program, on par with graduate and professional-level studies, that provides participants access to the only coaching certification and suite of EI offerings Dr. Goleman has released. Over the years, many programs have drawn upon Dr. Goleman’s work, but this is the only program he is formally affiliated with and that operates with his direct involvement.

The EICC incorporates the following in-person and virtual learning components, providing students a unique and evidence-based framework for their own EI development as well as that of their clients:

  • Seven days of in-person training and ten months of coach-supervised coursework and practicum.
  • Evidence-based content created by leading experts in the fields of EI, Leadership Development, and Coaching.
  • A Meta-Coach (an expert coach) for guidance and support.
  • Validated assessments and real-time feedback on progress.
  • A comprehensive toolkit of learning materials that can be customized for individual clients and large organizations.
  • An active community of peers and experienced coaches.


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Ashley Paczolt, LinkedIn Senior Manager, Global Customer Experience & Scaling

Our Commitment

Research has shown that EI can positively shape our relationships and our outcomes – at work, and in life – yet developing the suite of EI competencies in a lasting and effective way can be a challenge without the support and guidance of a qualified coach.

Drawing upon evidence-based techniques, real-time feedback, and an applied coaching model, our aim is simple: To give coaches a framework to help their clients build Emotional Intelligence. We strive towards a transformative growth experience that brings beneficial impact not only to the clients who you serve, but their entire circle of influence, the organizations in which they play a role, and society at large.


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Wagner Denuzzo, IBM VP, GBS Talent & Leadership Transformation

Our Approach

Our program gives you access to the wisdom and guidance of an EI Meta-Coach – an expert-level coach who will guide you for the duration of the program. They will partner with our Faculty to help you develop greater Focus, Self-Awareness, Emotional Balance, Empathy, Positive Outlook, and Adaptability.

Growth in these areas will bring you greater understanding of and agency over the connection between your mindset, your actions, and your results. Working with a coach helps you understand how these multidimensional facets are interconnected and how you can foster healthier patterns that enrich your personal and professional relationships. While experiencing this process first hand, you will learn to use the tools and methodology that will enable you to guide similar transformation in those you coach.

Methodology

Methodology

The Daniel Goleman Emotional Intelligence Coaching Certification seeks to bridge the knowing-doing gap using the Emotional Intelligence framework to develop the twelve competencies known to positively differentiate our overall efficacy and to maximize our ability to exercise our personal agency (that over which we have direct influence in our lives).

The program draws upon evidence-based behavioral change theory, positive psychology, unconscious bias, compassion training, neuroscience, Mindfulness-Based Stress Reduction (MBSR) Techniques. Students will be trained in these concepts and practices as well as a defined coaching methodology.


Competencies

There are 12 competencies in the Emotional and Social Intelligence Leadership Competency Model developed by Daniel Goleman and Richard Boyatzis. The individual competencies are below, falling into 4 primary domains:

  • Self-Awareness is the foundational capacity to recognize and understand our own emotions and how they affect others.
  • Self-Management fosters a means by which to balance emotions in the interest of making progress towards our goals.
  • Social Awareness helps us connect with and understand the people around us.
  • Relationship Management guides effective interactions with others to make a greater impact.

EICC Learning Journey


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Michelle Strydom, CEO at the SMG Group

Through the coaching certification process, you will experience an immersion in the Daniel Goleman coaching methodology, a framework that will guide your individual experience as a student in this coaching program, as well as what you will be trained to guide your clients through upon completing your certification.

We have structured a transformational learning journey that supports coaches and their clients as they practice shifting ingrained habits and building new ones that better serve their aims:

Learn. Each day, you will have access to our online learning platform where you will watch a brief video or read a brief article about Emotional Intelligence.

Apply. You will experiment and gain facility with what EI looks and feels like in the real world by directly applying what you have learned about at an intellectual level.

Reflect & Journal. By reflecting and journaling about what you’ve learned, you develop a working knowledge of EI in a way that integrates your intellectual and your experiential understanding. This allows you to see the habits of mind that keep you and your clients stuck.

Ready to learn how it all works? Read on for the details on program structure, or jump to the webinar at the bottom of the next section for a narrated walkthrough.

Structure

Structure

The Coaching Certification program lasts approximately nine months with the Practicum. For the first half of the program, students have bi-weekly calls with their Meta-Coach. The second half of the program students are partnered with another student from the cohort who they will alternate coaching and being coached by.

For the entirety of the program, students have access to an experiential, online learning journey that is geared towards installing the behaviors needed for habit change and the development of EI.

Pre-work & Assessments

After enrollment and before Residency 1, students will complete the following assessments:

    • 360-degree Assessment
    • Coaching Intake Questionnaire
    • Personal Sustainability Index (PSI)
    • Motivational Drivers & Behavioral Preferences (MDBP)

Residency 1

    • Program kick off and overview
    • Meta-Coach will debrief participants on their assessments
    • Get to know one another and actively engage with each other

Foundational Skills

    • Complete online learning paths in the Foundational Skills of EI
    • Daily journaling
    • Bi-weekly (every other week) coaching sessions with Meta-Coach


Residency 2

    • A 5-day in-person event to be held outside of Vienna, Austria from September 16-20, 2019.
    • Unpack the Learning Journey
    • Practice coaching techniques
    • Learn how to read and respond to journal entries
    • Debrief assessments and conduct coaching intake with your learning partner
    • Complete individual learning tracks: Mindfulness-Based Stress Reduction Techniques (MBSR) Techniques, Movement and Mindfulness, Conflict Management, and Diversity, Inclusion & Unconscious Bias.

Relationship Skills

    • Complete online learning paths in the Relationship Skills of EI
    • Daily journaling
    • Weekly coaching sessions with your learning partner, guided by your Meta-Coach


Practicum

  • Coach two clients, Meta-Coach on hand to provide support and guidance

Certification Exam

  • Oral and Written Exam

Optional Re-Certification

    • Occurs every two years
    • Submit portfolio of relevant learning and development & coaching experience

Coaching Philosophy

Coaching Philosophy

We see coaches as wise ambassadors of positive transformation, helping clients to see that they are fully equipped to deal with all manner of situations by tapping into their own core capacities for self-empowerment and change.

We see the role of a coach as that of an advocate and a catalyst for the client’s positive transformation, helping clients to:

    • Discern what they do and do not have control over
    • Find their personal agency and influence
    • See the best in themselves, in others, and in circumstances
    • Realize the impact their habits of mind have on their outlook and results
    • Discover/rediscover their purpose and values
    • Understand how they get stuck in their own mental models and how to spot and break unproductive patterns
  • Find and channel their Inner Coach long after formal coaching is complete

A Great Coach:

    • Brings a point of view
    • Confirms hunches
    • Is okay being wrong
    • Is kind, calm, and clear
    • Is direct and respectful
    • Creates personal safety
    • Keeps confidentiality
    • Is fluid and adaptable, not prescribed or mechanical
    • Has impeccable listening skills
    • Applies the mindset and practices they advocate
  • Is able to see patterns in a client’s perceptions and behaviors and brings them to the client’s attention in a thoughtful, nonjudgmental manner

Students in the Daniel Goleman Emotional Intelligence Coaching Certification program will be coached by “Meta-Coaches” – a group of highly-experienced subject matter experts who will guide and support you through this learning journey.

Get to know our program Faculty below.

Faculty & Meta-Coaches

Faculty

Michele Nevarez

MSPOD, SPHR, SHRM-SCP
As Head of the Daniel Goleman Emotional Intelligence Coaching and Training Programs for Key Step Media, Michele leads the design, development, and management of the suite of Daniel Goleman Emotional Intelligence Coaching and Training Programs. Specializing in coaching highly-driven executives and professionals, Michele leverages the framework of Emotional Intelligence to guide leaders as they tap into their self-efficacy by developing self-awareness, focus, and resilience. Michele brings over 20 years of executive Human Resources leadership and c-suite experience working for industry leaders in healthcare, manufacturing, investment management, government contracting, and management consulting.

Matthew Taylor

Ed. M.
Matt has been developing school leaders for 13 years and teaching and leading in the K-12 education sector for 25. Matt currently designs and facilitates Achievement First’s adaptive leadership coaching and professional development model grounded in Emotional Intelligent Leadership theory.  This work includes coach training for regional superintendents and senior leaders, direct coaching of senior leaders and principals, and adaptive professional development sessions for cohorts across the leadership pipeline. He received his executive coaching training from the Teleos Leadership Institute.

Amy Gallo

MPA
Amy is the author of the
HBR Guide to Dealing with Conflict, a how-to guidebook about handling conflict professionally and productively. As a contributing editor at Harvard Business Review, she writes about a range of topics with a focus on interpersonal dynamics, communicating ideas, leading and influencing people, and building your career. As a speaker and workshop facilitator, Amy combines the latest management research with practical advice to deliver evidence-based ideas about how to improve relationships and perform better at work.

Michelle Maldonado

JD, BA
Michelle is Founder and CEO of Lucenscia LLC, a human capital development and business strategy firm dedicated to developing leaders and organizations with positive impact in the world. She is a Genos International Certified Emotional Intelligence Practitioner® and Master Teacher with the Google-inspired Search Inside Yourself Leadership Institute® who leverages her more than 35 years of contemplative practice and two plus decades of business and legal experience to create relevant and practical solutions to transform how we “show up” as more compassionate, impactful and resilient leaders.

Peter A. James

MBA, PhD

As a high-performance coach, Peter’s focus is on helping executives and businesses transform from good to great. He conducts keynotes, training, and workshops worldwide, compelling his audiences to “shift their mindset.” His career has taken him from an officer in the U.S. Army, to Sales & Marketing in a global pharmaceutical firm, to various entrepreneurship ventures and a position as a Professor of Business & Entrepreneurship.

Belinda Chiu

Ed. D.

Belinda believes in the power of play and the authentic life as a path to a more peaceful, joyful, and connected world. She has 20 years of experience in university admissions; leadership development & training; career and executive coaching; and strategic consulting. She is a mindfulness trainer, certified yoga instructor, and a Search Inside Yourself Certified Teacher. Belinda has worked with clients ranging from the U.S. Department of State, to GlaxoSmithKline, to Maersk, to the University of Denver.

Dot Proux

GPHR, CMF
Dot is an ICF-credentialed, Coactive-certified professional coach and leadership development facilitator, with 30 years of experience in the professional services industry. She is a certified public accountant, with a Global Professional in Human Resources (GPHR) certification from the Human Resource Certification Institute, and a 
Certified Master Facilitator (CMF) designation through the International Institute for Facilitation (INIFAC). Dot is a member of the International Coach Federation.

Dr. Matthew Lippincott

Ed.D.
Matthew is the Vice President of Research & Business Solutions for the Daniel Goleman Emotional Intelligence Coaching & Training Programs. He completed his Doctoral work at the University of Pennsylvania, where his award-winning research investigated the relationship between leadership effectiveness, EI, and mindfulness. He is peer review and Harvard Business Review published, has co-authored 4 EI reference books, and has written over a dozen articles highlighted by Daniel Goleman. Matthew has presented his research for Bank of America, University of Virginia, University of Pennsylvania, and ATD, and is a leadership and EI keynote speaker, workshop leader, and training product developer.

Ann Flanagan Petry

MSW, MSPOD
Ann is the Senior Director of Content Strategy & Leader Wellbeing at Key Step Media. She is also a Positive Organizational Development Consultant, coach, and contributing author of the award-winning book,
Advancing Relationship-Based Cultures. She has over 20 years of experience driving performance improvement in organizations. Ann partners with leaders to cultivate resilient, mindful, Emotionally Intelligent teams who improve their own and their client’s or organization’s performance and well-being. Additionally, she is a mindfulness instructor with the Mindful Teacher Foundation.

Sasha Dingle

BS
Sasha is a qualified Mindfulness-Based Stress Reduction teacher as defined by the UC San Diego School of Medicine, Mindfulness-Based Professional Training Institute. Sasha has facilitated group process and mindfulness training in the areas of human resources, healthcare, education, and sports mental fitness. A Fulbright Fellow to Vietnam, she taught leadership communication courses at the U.S. Embassy in Hanoi and as an adjunct university instructor. Sasha considers her background as an elite competitive athlete to be her “doorway” into her own contemplative practice. Sasha was a competitor on the Freeride World Tour, Freeskiing World Tour, Alpine Ski Racing NORAM circuit, and U.S. Mountain Bike Nationals.

Hsuan-Hsiu Hung

BFA
Hsuan-Hsiu is a movement artist and educator, whose creative tools include dance, visual arts, and the Eastern movement art of Qi Gong. Hsuan-Hsiu has been studying and practicing Qi Gong with a master in Taiwan for over a decade and taught Qi Gong in meditation retreats, musical dance theater, and international dance festivals. In Taiwan, she has worked with a pioneering art-based school in designing programs and collaborating with teachers to incorporate arts into students’ creative learning process. Her wish is to share arts with people as a tool for contemplative practice, to better connect with oneself and others.

Marina Cvetkovic

CPC, ELI-MP
Marina is an executive coach and advisor specialized in executive excellence. She is a Certified Professional Coach and Energy Leadership Master Practitioner through the Institute of Excellence in Professional Coaching (iPEC). Marina has a rich international experience in helping executives and leadership teams of large global companies succeed in their mission. Her background includes management consultancy for Big 4 and Fortune 500 companies. Marina is currently a VP Chief of Staff to the CEO of Swiss Re Americas, second largest reinsurance company in the world. Her strong business background makes her a particularly effective in coaching executives and leadership teams.

Jane E. Dolan

MBA, PCC
Jane has been a consultant for Fortune 500 companies and entrepreneurial startups since 2007, after 20 years of experience in the human resources field. She is a recognized expert in developing individuals and teams. Her areas of expertise include: leadership and employee development and coaching, talent assessment, mindfulness and well-being, leadership competencies, Emotional Intelligence, creating High Performing Teams, Situational Leadership, and Goleman’s Leadership Styles Repertoire. Jane supports her coaching clients by co-creating actionable development plans, accountability and support networks for growth.

Meta-Coaches (Cohort 1, 2018)

Jane E. Dolan

MBA, PCC
Jane has been a consultant for Fortune 500 companies and entrepreneurial startups since 2007, after 20 years of experience in the human resources field. She is a recognized expert in developing individuals and teams. Her areas of expertise include: leadership and employee development and coaching, talent assessment, mindfulness and well-being, leadership competencies, Emotional Intelligence, creating High Performing Teams, Situational Leadership, and Goleman’s Leadership Styles Repertoire. Jane supports her coaching clients by co-creating actionable development plans, accountability and support networks for growth.

Laurie Cure

Ph.D.
Laurie has spent her career seeking to release potential in individuals, leaders, & teams. As the CEO of Innovative Connections, an organization committed to giving voice and action to an emerging future, Laurie brings curiosity, compassion and clarity to her conversations and work, and serves as an expert in navigating human behavior to achieve sustainable business performance. 
Laurie holds an MS in Business Admin. and a Ph.D. in Industrial and Organizational Psychology. Her book Leading without Fear explores emotions and their impact on organizational outcomes.

Frances VanHouten

MA, CPF
As a professional facilitator for over 20 years, Fran sees the dimensions of emotional intelligence play out every day among the interactions of people. Whether it’s navigating disagreements, harnessing possibilities, or simply making way for empathy, her work is rooted in the everyday application of emotional and social intelligence. Fran began her career in mechanical engineering and manufacturing but found her calling in the world 
of social science, currently focusing on individual and team coaching.

Beth Stiner

MOD, CPCC
Beth is a certified coach through the Coaches Training Institute and holds an MS in Org. Development. She spent 12 years working at Banner Health in ascending leadership roles before leaving in 2017 to travel the world with her family. In addition to her CPCC certification, Beth is a certified coach with the International Coaching Federation. She worked with a team of coaches at Banner Health that led to the organization winning the International Coaching Federations Prism Award in 2012. Beth is returning to the States Summer 2018 after visiting 20 countries in six continents over 12 months!

Lyn Christian

MBA, SHRM-SCP
For over 20 years, Lyn has grown people and businesses. As a human resources professional, she has coached hundreds of people from front-line staff to physicians and executives. Her coaching style is rooted in the evidence-based principles of Emotional and Social Intelligence. She has worked at executive levels in finance, accounting, marketing, and human resources in the engineering & design, pharmaceutical, government, and healthcare industries. She is currently the Human Resources Director for a nationally acclaimed pediatric practice.

Kathy Bollinger

MS
Starting her career as a Speech/Language Pathologist, Kathy learned firsthand the importance of listening to understand and the power of communication. In the 30+ years since, she’s had numerous executive roles in Banner Health, was the founding CEO of a hospital, and introduced coaching as a core leadership competency for all leaders at Banner Health. Kathy has coached hundreds of high potential leaders and has become convinced that though some may be born leaders, most of us continuously learn to become so.

Migdalia Torres

Ed. D.
Migdalia is an Executive Leadership Coach and an experienced consultant serving organizations and individuals, particularly in leadership development. She served in the New York City Department of Education and is also founder and CEO of Insight for Leaders, LLC, which offers executive coaching and consulting services in leadership development, strategic planning, and team building. Migdalia has provided supervisory and instructional support to school leaders. She is currently coaching superintendents and principals on Emotional Intelligence which includes the Yale Center for Emotional Intelligence.

Sandy Scott

MPP, BCC, PCC, CPC, FACHE
Sandy is CEO of Sandy Scott LLC, with a mission to transform the lives of professionals into purposeful journeys. She is a certified coach through the Coaches Training Institute, a Board Certified Coach through the Center for Credentialing & Education, and has worked for Ken Blanchard Companies and Banner Health as an executive coach. Sandy’s book, “Lessons from Zachary: Turning Disability into Possibility,” illustrates the possibilities that emerge when we engage in a new kind of conversation, discovering and unleashing the human potential in us all.

Michelle Maldonado

JD, BA
Michelle is Founder and CEO of Lucenscia LLC, a human capital development and business strategy firm dedicated to developing leaders and organizations with positive impact in the world. She is a Genos International Certified Emotional Intelligence Practitioner® and Master Teacher with the Google-inspired Search Inside Yourself Leadership Institute® who leverages her more than 35 years of contemplative practice and two plus decades of business and legal experience to create relevant and practical solutions to transform how we “show up” as more compassionate, impactful and resilient leaders.

Brett Long

MA, BA
For more than 20 years, Brett steered multibillion-dollar healthcare businesses successfully through major growth, development, and innovation initiatives. Brett is a strategic business consultant and executive coach who helps leaders and their teams tap into purpose and meaning and unleash their best selves. He fuels passion and inspiration within the people and organizations he works with. He brings a unique blend of real-world experience and conceptual knowledge and is someone who can move easily between strategy and innovation. He has a passion for bringing market-leading offerings to market and provides strategic counsel to startups and venture capital firms.

Lynn Friesth

MBA
Lynn has held several leadership positions at a Fortune 100 company, including roles as a leader in the enterprise-wide change projects involving Continuous Improvement, the Quality and Production System, and Enterprise Knowledge Management. Most recently, he has worked as a Manufacturing Consultant and Coach. In this role, Lynn helps leaders to develop clarity around their intentions, identify and develop key relationships, uncover insights into new solutions, learn how to develop new skills and knowledge, and create action plans for the future.

Phil Bejarno

MBA
Phil specializes in strategic thinking to help executives at all levels develop a vision and establish tactical steps. He has spent over 30 years with a Fortune 100 holding leadership positions in Marketing, Sales, Distribution Channel Development, and Quality and Finance. Phil understands how to improve employee engagement to ensure support and influence. He assists executives in determining career next steps and identifying gaps in network, skill sets, or experiences vital for continued growth. 
He also promotes self-awareness through thoughtful reflection to generate the insights needed for positive change.

Dot Proux

GPHR, CMF
Dot is an ICF-credentialed, Coactive-certified professional coach and leadership development facilitator, with 30 years of experience in the professional services industry. She is a certified public accountant, with a Global Professional in Human Resources (GPHR) certification from the Human Resource Certification Institute, and a 
Certified Master Facilitator (CMF) designation through the International Institute for Facilitation (INIFAC). Dot is a member of the International Coach Federation.

Jennifer S. Moyer

MEd, PCC
Jennifer is an executive coach & leadership development consultant. She provides executive coaching to all levels of an organization including senior executives, mid-level, first time managers, and medical students. Jennifer is certified by the International Coaching Federation and currently has local, national, and international clients. Her professional roles have included: director of a service leadership camp, senior administrator in academic medicine, and developer of leadership curriculum. She is a facilitator for coaching clinics at UPenn’s Graduate School of Education’s MS of Medical Education program.

Nora B. Infante

Psy. D.
With a strong background in the behavioral sciences and international business, Nora, a licensed psychologist, is recognized for her proficiency in senior executive coaching, assessment, and integration in a wide array of industries. These include Fortune 500 and 100 companies ranging from banking to education. 
Nora has designed and implemented coaching programs based upon the proven principles that certain attributes – such as emotional expression and social responsibility – are core to one’s career and personal success, and that they can be measured and developed.

Anne Loehr

BSc, PCC
Anne’s started her career managing and owning international, eco-friendly hotels and safari companies for over 13 years. Frustrated that she couldn’t find top-quality team development programs for her 500 employees, Anne honed these skills by creating her own dynamic leadership development programs. 
Since selling her hospitality businesses and becoming a certified executive coach and EVP at the Center for Human Capital Innovation (CHCI), she has worked with diverse organizations including Facebook, Morgan Stanley, Red Cross, Booz Allen Hamilton and Microsoft. She also co-authored two business books and writes for Fast Company.

Belinda Chiu

Ed. D.

Belinda believes in the power of play and the authentic life as a path to a more peaceful, joyful, and connected world. She has 20 years of experience in university admissions; leadership development & training; career and executive coaching; and strategic consulting. She is a mindfulness trainer, certified yoga instructor, and a Search Inside Yourself Certified Teacher. Belinda has worked with clients ranging from the U.S. Department of State, to GlaxoSmithKline, to Maersk, to the University of Denver.

Matthew Taylor

Ed. M.
Matt has been developing school leaders for 13 years and teaching and leading in the K-12 education sector for 25. Matt currently designs and facilitates Achievement First’s adaptive leadership coaching and professional development model grounded in Emotional Intelligent Leadership theory.  This work includes coach training for regional superintendents and senior leaders, direct coaching of senior leaders and principals, and adaptive professional development sessions for cohorts across the leadership pipeline. He received his executive coaching training from the Teleos Leadership Institute.

Kully Jaswal

PCC, ICF
Kully is an executive coach who helps individuals maximize their drive, resilience, and performance in both work and life. She has combined her 15 years of business experience as a Director with Deloitte with her coaching skills to deliver coaching assignments and group workshops on Executive Coaching, Mindfulness, and Personal Resilience. Kully is a Certified Coach and a Search Inside Yourself Certified Teacher. In 2011, Kully founded her own Coaching business in Hong Kong and is now based in New York, leading a global team.

Bri Flynn

MA, ACC
Bri is a creative and high-energy change agent with proven results in global marketing, human resources, and talent management. With more than ten years of leading change in a Fortune 100 Company, Bri is recognized for her ability to awaken possibility with clients through asking questions that generate clarity and insight. As a certified coach, she is fiercely committed to creating a safe, positive, and authentic space for those she works with. As a PhD candidate in Organizational Leadership, Bri skillfully partners with clients to put theories into practice through creating actionable development plans and organizational accountability to ensure results.

Marina Cvetkovic

CPC, ELI-MP
Marina is an executive coach and advisor specialized in executive excellence. She is a Certified Professional Coach and Energy Leadership Master Practitioner through the Institute of Excellence in Professional Coaching (iPEC). Marina has a rich international experience in helping executives and leadership teams of large global companies succeed in their mission. Her background includes management consultancy for Big 4 and Fortune 500 companies. Marina is currently a VP Chief of Staff to the CEO of Swiss Re Americas, second largest reinsurance company in the world. Her strong business background makes her a particularly effective in coaching executives and leadership teams.

Wagner Denuzzo

LCSW
As Vice-President of the Leadership Talent Transformation team at IBM, Wagner engenders a growth-mindset culture and has reinvented IBM’s leadership. Prior to this role, Wagner led IBM’s Leadership and Management Development global portfolio with a focus on the IBM signature leader experience, from aspiring managers to executive leaders. Wagner has been a Leadership/Organizational Development Consultant, Executive Coach, and HR strategist for over 20 years. Prior to joining IBM, Wagner had an Executive Coaching practice in NYC serving Fortune 500 clients nationwide.

Rena Gainey

BAA, C-IQ® Coach, John Maxwell Coach and Trainer, Certified NeuroLeadership Brain-Based Coach, Contextual Program Design Master Coach

Rena is committed to helping others to become their best self. With over 20 years of coaching experience, Rena knows how to work with high-level leaders to exceed their development goals. Rena’s experiences include working with leaders at all levels where she can bring her energy and experience to support them in their development. She is passionate about adding value to others and helping them build the skills they crave to be the best they can be–personally and professionally.

Dolores Esposito

MA, MAT

Dolores has spent nearly 30 years serving and advocating for students and families in various leadership roles throughout NYC. She is currently the executive superintendent of leadership at the New York City Department of Education, where she leads the Wallace Foundation, Principal Supervisor Initiative. Dolores collaboratively developed a leadership framework, grounded in national leadership standards, that embraces the key tenets and dispositions of emotional intelligence. Underlying this approach, is the belief that cultivating emotionally intelligent leaders results in system-wide improvement, greater efficacy and well-being for all.

Meta-Coaches (Cohort 2, 2019)

Lorenzo A. Claridy

PCC
Lorenzo brings over 23 years of leadership, middle-management, executive coaching, sales, human resources, and military experience. As Head of Inclusion and Diversity for a major Pharmaceutical Company, President/Founder of Claridy Group, LLC, and a United States Army Veteran, Lorenzo possesses a diverse breadth of experience. Lorenzo’s strengths in leading teams in dynamic environments, delivering business results, coaching managers and Senior Executives to maximize their leadership potential, leading organizational change initiatives, and transforming culture by leveraging Inclusion & Diversity have all been critical to him delivering value to organizations while sustaining a track record of personal success. Lorenzo views personal accountability and development as non-negotiables to being his best self every day!

Tamara Tomsic

ACC
Raising consciousness is Tamara’s mission. She specializes in leadership coaching and leading agile transformation in organizations. Tamara grew a multidisciplinary, business focused career over 11 years at a large multinational healthcare company. In 2016, she left the company, yet continues to support their agile transformation externally. Tamara leverages her multifaceted business experience in coaching, supporting challenges leaders face today.

Tamara is certified professional coach (ACC) and Associate Trainer Coach for iPEC Europe (Institute for professional Excellence in Coaching). She is also a trusted member of Leadership Circle European Community and Full Circle Group as well as certified practitioner in leadership assessments systems. Tamara lives in Zürich, Switzerland.

Shayna Hammond

M.Ed., MAT, B.A.Sc
Shayna has worked tirelessly for educational equity and excellence throughout her career. After serving as an award-winning teacher and principal, leading the national development of teacher leaders at KIPP Foundation, founding and leading Teach To Lead (T2L), she now serves as the Managing Director of People & Culture at Leading Educators, where she coaches senior leaders through adaptive and systemic change. Shayna brings with her an unparalleled ability to listen deeply, ask powerful questions, and synthesize complex challenges. She extends her service as a leader and coach as a founding board member at Digital Pioneers Academy, part-time faculty member at the University of Pennsylvania Graduate School of Education’s PENN Literacy Network, and full-time mother of Judah and Joelle.

Shannon Houde

MBA, ICF-ACC
Shannon is an ICF-certified leadership coach who founded Walk of Life Consulting, Ltd 10 years ago. She enables resilient leaders to turn their passion into action and to live into their potential–creating social and environmental impact globally. Combining consultancy with in-house roles, she has worked in management roles at Adobe, GE Capital, Barclays, Deloitte, and WWF, as well as with clients Google, Kering, Hitachi, and CEMEX. She is accredited in the Game Changer Index© and has worked in Chile, Italy, Switzerland, and the UK, where she has lived for 13 years. She is a single mom of two boys who has personally realised the benefits of daily mindfulness practice.

Valerie Schoenfelder

BA

Since 1995, Valerie has worked with over 50 global organizations to design and facilitate leadership development initiatives and coach hundreds of leaders. Her personal purpose is to help people grow and ignite a passion for learning that lasts a lifetime. Valerie cares deeply about her coachees and uses an adaptive coaching methodology to identify the coaching style that best suits the individual. She believes in creating and leveraging opportunities for self-insights and exploring limiting beliefs and assumptions that may hold someone back from transformational change.
In addition to coaching individuals and teams, she trains leaders to develop their coaching capabilities. She is multilingual and has lived in the U.S., Austria, Denmark, and now Belgium.

Pepa de Pedro

Psy, PsEC®, ACC

Pepa has been committed to people’s evolution and development throughout her professional life. She is a licensed Psychologist from the Autonomus University of Madrid and a member of the Psychology Coaching Commission from the Psychologists’ Official College of Madrid. She collaborates as Coach Supervisor for a Master’s program in Psychology and Coaching.

Pepa is ACC Certified, and a member of the Skills Commission ICF Spain, whose goal is to spread and share the eleven basic competences in coaching that have been developed in agreement with ICF. She is also co-author of the book Psychology for Coaches. The book gathers different psychology approaches applied to the coaching practice.

Dorota Florczyk

MBA, CPCC

Dorota has been working as a consultant and line manager in the Talent Development field of the Fortune 500 companies for over 20 years. Since 2009 when she received the Co-active Coaching Certification, she has been combining her daily job with coaching clients in the corporate setting. She is at her best when collaborating with business leaders to co-create experiences focused on developing individuals and teams in organizations.

Her areas of expertise include: talent strategies, leadership development, executive coaching, high performance teaming, change management, and organization development. Dorota combines coaching with the insights from various assessment tools and helps her clients create plans for further growth and development.

James Cassese

LCSW-R

James is a psychotherapist and coach with decades of experience combining Self Psychology and Mindfulness approaches. After years of clinical scholarship in the field of trauma, James’s recent work focuses on confidence-building, cultivation of intimacy, and achieving personal potential.

President and founder of Equine Energetix, an Equine-Interactive Psychotherapy and Learning (EIPL) and Equine-Interactive Coaching (EIC) practice, James provides EIPL and EIC to individuals and couples, along with programs ranging from “Mindfulness in Everyday Life” to “Finding Your Path: Recognizing the Coach Within.”

Named Fulbright Foreign Scholar to Brazil, James has taught at the Graduate level at NYU, develops experiential learning curricula and provides consultancy and workshops internationally. He is a robed student of Buddhism and avid horseman.

Laurie Cure

Ph.D.
Laurie has spent her career seeking to release potential in individuals, leaders, & teams. As the CEO of Innovative Connections, an organization committed to giving voice and action to an emerging future, Laurie brings curiosity, compassion and clarity to her conversations and work, and serves as an expert in navigating human behavior to achieve sustainable business performance. 
Laurie holds an MS in Business Admin. and a Ph.D. in Industrial and Organizational Psychology. Her book Leading without Fear explores emotions and their impact on organizational outcomes.

Lyne Desormeaux

Psy.D.
Lyne is a consultant and Master Professional coach from the International Coach Federation. Her diverse experiences in the areas of coaching behavior, assessment, organizational psychology, and team development provide alternative perspectives to meet business-based objectives. Lyne is known for her courage, focus, and ability to help leaders understand both underlying issues and key strengths in order to create significant behavioral change. Lyne has successfully consulted and coached with Fortune 100 and 500 companies, including industries such as advertising, healthcare, technology, insurance, financial services, and government. She has designed leadership programs and has coached at all levels of organizations.

Shefali Raina

CPC, ELI-MP, ACC
Shefali coaches senior executives on all facets of leadership and is passionate about helping clients create both exponential success and well-being in their work and life. Shefali is a certified professional coach and a neuroscience geek who has coached CXOs, senior leaders, asset managers, traders, and entrepreneurs. She has two decades of experience in management consulting and financial services where she delivered success in senior client advisory and C-level leadership roles. Shefali has been quoted in publications including Fast Company, Business Insider, and Thrive Global and brings a unique global perspective to her work, having lived and worked in New Delhi, Manila, Tokyo, and now NYC.

Rachael OMeara

MBA
Rachael is a transformation leadership and executive coach who empowers professionals to develop the Emotional Intelligence competencies to thrive at work and beyond. For the past ten years, Rachael’s experience in sales and client services at Google has helped her have a pulse on what it takes to be a successful and thriving transformational leader. Her book Pause was named one of 2017’s top business books for your career and was featured in the New York Times and on WSJ.com. She is certified in Transformational Coaching from the Wright Graduate University for the Realization of Human Potential (ICF certified).

Mar Torrijos

MBA, PCC, PsEC
María has 27 years of experience in international HR leadership positions at top leading multinational firms (Marks & Spencer, Allied Domecq, and The Boston Consulting Group). An expert on executive coaching, leadership assessment, and development, María is Executive Advisor and Coach at the IE Business School and a HR Consultant. María coaches and mentors individuals, enabling them to maximize their professional performance and personal well-being. She holds a Degree in Psychology, an MS in Industrial Organizational Psychology, and an Executive MBA. Passionate about culture of all kinds, languages, and travelling, María has visited over 70 countries and lived in the UK for three years.

Jim Milner

MBA, BCLC, MCC

Jim Milner is an expert in Social Enterprise, for-profit and non-profit organizations, and is the Managing Director of a robust Executive Leadership Coaching & Training practice. 75% of Jim’s current client base is in Healthcare, Utility, and Government.

Jim has over 30 years of experience in workforce development, operating/leading businesses, and organizational systems. He has served as President of a local manufacturing company, Vice President and Director of Communication for a large non-profit, and has served as Principal Managing Partner of four start-up companies. He is a certified coach/mentor, has academic/industry training in conflict resolutions and negotiations, and is a certified ICF Master Coach and a Board certified Leadership coach through the Center for Education and credentialing.

 

Gregory A. Ketchum

PhD

Dubbed the “Frasier of the Cubicles” by the San Francisco Chronicle, Dr. Greg is a former clinical psychologist-turned CEO, media expert, and executive coach. He is the principal of TalentPlanet®, a leadership development firm, and was formerly the “CBS 5 Workplace & Career Expert” for KPIX TV, SF, and formerly hosted a weekly nationwide 2-hour talk show on XM satellite radio, focused on the workplace. He has also served on the faculty of the University of California at Berkeley Extension.

Dr. Greg is author of, Trapped in the Big Easy: Memoir of a Hurricane, Leadership from the

Heart, and The Search for a Life of Purpose.

 

Program Benefits

Program Benefits

As a certified coach in the Daniel Goleman Emotional Intelligence methodology, you will have the benefit of a comprehensive, evidence-based, and multi-disciplinary learning experience. You will gain meaningful new insights that positively impact your personal and professional life while elevating your expertise. Upon completion of the program, you will be equipped to guide clients through their own transformation.

You will have the opportunity to become part of a network of Emotional Intelligence coaching professionals through which clients may be referred. You will also benefit from clients having access to an in-depth online program in Emotional Intelligence, for which your coaching will be perfectly aligned, giving you a clear and structured framework to help your clients develop EI.

Here is what you can expect as a student:

    • Unique focus on the Foundational & Relationship Skills of EI
    • Combination of cognitive + behavioral techniques
    • Practical coaching tools and methodologies
  • Validated assessments co-designed by Dr. Goleman and Dr. Boyatzis

Here is what your clients will gain from working with you after you are certified:

    • A clear path to develop their self-agency and Inner Coach
    • Increased capacity for Self-Awareness, Focus, and Empathy
    • Ability to find and sustain emotional balance in times of stress
    • Stronger and more effective relationships
    • Increased engagement, wellbeing, and performance
    • A functional understanding of EI and how to apply it in everyday situations
      • Capacity to embrace complexity, navigate interdependencies, and thrive in transparent, feedback-rich environments
  • Operate with a clear vision of the greater good, beyond individual or organizational goals

Application & program Costs

Program fees are $15,000 USD. Program participants will be responsible for their travel and lodging associated with each of the two residencies. Program fees will include meals at each residency.

We will be accepting and reviewing applications until May 1, or until the program is full. Cohort sizes are capped at 50. We will create a waiting list once this limit is met. We may reach out to you to schedule an interview if further dialogue regarding your application is needed.

Upon formal acceptance into the program, you will receive a registration link to complete your enrollment. We will require a payment of 50% of program fees at that time to reserve your spot, with the remaining balance due no later than one month before the start of your program. Please see our FAQs for further details.

Applications for our 2019 Cohort are now open!

FAQ

Frequently Asked Questions

What is meant by coaching certification?

Individuals who undertake the Emotional Intelligence Coaching Certification (EICC), will be trained in a specific coaching framework, philosophy, and methodology geared towards helping clients develop the suite of Emotional Intelligence competencies. Upon successful completion of the program, participants will become certified coaches in the Daniel Goleman Emotional Intelligence Coaching model, which will give them the credentials and training to work with their own client base as well as clients we refer to our certified coaches. To receive the EICC coaching certification the following is required:

    • Applying Emotional Intelligence and reflective practices within your own experience and practice as a coach.
    • Successful completion of all training requirements listed in the program details, including full participation in both residencies and completion of the practicum and final exam.
    • Complete the practicum portion of the program
  • The sincere desire and commitment to train in and develop a contemplative or meditation practice during the program.

How will I be able to use my certification?

Certification allows an existing coach (or an aspiring one) to work with associates and leaders within their respective settings.

    • Coaches, Leaders, OD Practitioners, and/or Consultants may choose to become certified in order to incorporate EICC methods, tools, and practices into their existing coaching and/or consulting practices.
    • Individuals who successfully complete the certification will have the opportunity to be affiliated with Key Step Media’s (KSM) Coaching Team and can either continue working with their own clients and/or with KSM’s client base on a referred basis.
  • Finally, depending on how a program graduate decides to apply what they’ve learned, they will receive credentials that identify how they are using their certification:

Option 1: Should an individual decide to continue using the Daniel Goleman methodology within the framework in which it has been designed for use with clients (i.e. in tandem with the online Emotional Intelligence Training and in the same format in which they have been certified), then participants will utilize the following credentials: Emotional Intelligence Certified Coach (EICC) and will be able to indicate that they are a graduate of the Daniel Goleman Emotional Intelligence Coaching Certification program.

Option 2: Those who integrate what they’ve learned into their own methodology will receive the designation of: Emotional Intelligence Certified Practitioner (EICP) and will be able to indicate they are a graduate of the Daniel Goleman Emotional Intelligence Coaching Certification program.

Are their plans to offer the coaching certification program with residencies in Australia, Europe, Brazil or Asia?

In response to the demand the second cohort of the coaching certificate will be held in Europe. The residencies for cohort two will be held outside of Vienna, Austria. When there is a critical mass of applicants from other geographies, we will hold programs in those places as well. To demonstrate your interest in an international Coaching Certification and to receive updates on future cohorts, sign up here.

Can those whose native language is other than English enroll in the EICC program?

While non-native speakers of English are welcome to enroll in the program, they need to be aware that all elements are presently conducted in English, both the written and in-person course content and facilitation. For non-native English speakers, we will do our best to pair Meta-Coaches with participants who speak the same languages. However, this is not a guarantee and therefore should not be factored into your decision to attend the cohort. We are in the process of translating course content, but we do not have an estimated completion time frame yet in which we will have this done.

Is this program an Accredited Coach Training Program (ACTP)?

We are pursuing ACTP status and anticipate receiving credentialing after the requisite waiting period for new coaching certification programs. That said, we anticipate that our program will itself become a standard for the coaching industry, as we intend to study the drivers of efficacy of the coaching engagement and the online training program, the credentials of which will carry with it the weight of Daniel Goleman as a pioneer in the field of study surrounding Emotional Intelligence.

At what point in the training program can I begin coaching clients in the Daniel Goleman methodology?

After you have successfully completed the coursework portion of the program, you will coach two clients as part of the practicum. You will be able to coach additional clients after you successfully complete the certification program.  

Is a graduate degree necessary to be considered for the program?

You can become certified without a graduate degree; however, coaches with a graduate degree in a relevant field (e.g. psychology, organizational behavior, or education) will be evaluated as having a common set of prerequisites to be successful in the program. When an applicant does not have a graduate degree, we will look for personal and professional experience that provides a similar depth of skill and understanding.  

Are there any prerequisites?

No, however, we are selective with regard to who we accept into the program. The intent of each cohort is to draw from participants whose experience will add to the overall group dynamic of those admitted into the cohorts.

How long does it take to become fully certified?

Approximately 8-12 months. Please see the program flow, which outlines the various key elements of the program and length of time it takes to complete each step.

How much does it cost to complete the certification?

$15,000 USD + travel & lodging for two, onsite residencies lasting 2 and 5 days respectively. The estimated lodging costs (the portion participants are responsible for paying) are €150/weeknight and €259/weekend night + any applicable taxes. The program fees include resort fees and meals during each of the residencies.

How can I be certain to reserve my spot once my application has been accepted?

Once you are notified that your application has been accepted, you’ll need to pay at least half of the program fees to reserve your spot ($7,500  USD). You will then have until one month before the start of the program to pay the remaining balance. If we don’t receive the remaining balance at that time, we will open up the spot to whomever is next on the waiting list.

How long will it take before I am informed as to whether I have been accepted into the program?

Applications will be reviewed on a rolling basis. We will respond to applicants within two to three weeks of their initial application. We may request an interview to help with our decision-making process.

What happens if I decide not to attend the program after having reserved my spot?

We have a limited number of spaces for each cohort. Therefore, if you decide to withdraw from the program after the initial deposit of $7,500 is made, we will retain half ($3,750) in the event we are unable to fill your spot with another participant.

If you withdraw after June 1st, 2019, by which time the full balance will have been paid, we will only be able to refund 50% ($7,500) of the total program fees – unless we have a replacement to take your spot.

Once the coaching certification training has begun (July 4th), withdrawals from the program will result in a forfeiture of 75% ($11,250) of the total program fees. This is to account for program costs and logistics associated with running the program that will already be in motion.

Should there be an unforeseen obstacle to your being able to attend the program, and the initial deposit or the entirety of the program fees have been made, you will be given the option to attend a future cohort.

Where will the residencies be held?

The residencies for Cohort 2 will take place at St. Martin Therme & Lodge in Vienna, Austria.

When are arrival and departure times for the first residency?

Participants are asked to arrive the night before the first full day of both residencies and depart the morning after the last full day of coursework. Should you decide to arrive or depart on the day a residency begins or ends, you need to be onsite for the full day of instruction.

What if I cannot commit to attending both residencies? Can I attend remotely online?

Attendance at both residencies in person is required. If you have scheduling conflicts, we encourage you to apply when your schedule will permit. To receive updates on future cohorts, please fill out our interest form here.

Do the online portions of the program or residencies cost extra?

No. The online portions of the program and residencies themselves are included in the program cost. However, the costs associated with travel & lodging to and from the residencies are not included in the program cost and should be factored in as an out-of-pocket expense.

What is the time commitment needed to complete the program? Can I be working at the same time as completing the program?

    • While the program is designed for working professionals to be able to complete the various program elements while they carry on with their full-time endeavors, the EICC program represents a substantial commitment of time and effort. The commitment includes the time dedicated to the training itself, being coached by a Meta-Coach, and applying the practices and coaching techniques as you are learning them.
    • There are 24 weeks of online training, which is designed to take between 10 and 20 minutes a day to complete, 5-6 days per week. We realize people are busy which is why we have designed the program to be accessible and doable. (Note: There will numerous optional articles, practices, and videos that participants can access in addition to required content.)
    • There is a daily journal requirement for the duration of the the 24 weeks of the curriculum portion of the program. You should set aside 5-10 minutes for this purpose.
    • Being coached by a Meta-Coach, will require a time commitment of about 1 hour every other week for the first 12 weeks of the program.
    • Coaching, being coached, and reading the journals of a fellow student in your cohort will require approximately 1 hour of coaching every week and 1 hour to read and respond to their journals entries during the second 12 weeks of the program.  
    • Keep in mind, there is a significant applied (i.e. practice) component, which takes the form of daily application of concepts, self-reflection, and introspection (the insights of which program participants are encouraged to capture via their daily reflections). These elements are key to changing behavior and implementing the practices you are learning.
  • Overall, the weekly commitment including online and coaching elements is approximately 2.5 to 3.5 hours per week depending upon your personal reflection and journaling practice. This does not include the time it will take to practice or apply the various practices and concepts you are learning as part of the program. But since these are presumably things you’d be doing anyway, shifting your perspective or approach in doing them doesn’t add to the time it takes to carry these out. The only risk is that you just might be more skillful in doing them.

Can I take the online portion of the training and forego the certification process?

You would not receive a coaching certification if you only completed the online portion of the training. Instead, you would receive a certificate of completion for the online training itself, which would not qualify you necessarily to coach others using the EICC approach. Learn more about our online training programs here.

Will Daniel Goleman facilitate the residency sessions?

While the coaching certification program has been designed and developed by Daniel Goleman and his team of coaches and subject matter experts at Key Step Media, he will not be facilitating as part of the program.  

What if I already have a coaching certification – will this methodology be suitable for integration with other forms of coaching?

Yes, the value of an EI coaching certification is that you can integrate it with other certifications and/or your own coaching approach. There will be a distinct professional designation, however, should you decide to utilize the training they have received outside of the specific framework in which it was designed (as outlined in another question in the FAQs). The practices you will learn are infinitely applicable in any setting, professional and personal. Since it is a model that is based on the evidence-based framework of Emotional Intelligence, it is not an investment of your time, energy, and money that will simply go out of style or diminish in usefulness. Rather, it can be viewed as the foundation upon which other approaches, practices, and concepts can be built.

Can coach certification training be offered within a business or enterprise?

Yes. We are always working with business partners who are developing internal coaching capacity. Individuals who successfully complete the coaching certification program can coach individuals within their own organization using the Daniel Goleman Emotional Intelligence Coaching model or they may integrate aspects of what they have learned into their company’s existing coaching paradigm. There will be separate and distinct designations, however, to indicate the specific approach that is being used (details outlined above in the FAQs). For more detail on how an organization might seed this coaching program and approach within their existing business or leadership development strategy, please contact Michele Nevarez: michele@keystepmedia.com.

To what extent does this coaching model measure individual progress?

We will be drawing from technology (vis-à-vis a mobile app) along with assessments to be able to provide program participants (and the clients they will eventually coach using this methodology) with meaningful progress updates and value personal insights. More details to follow.

I would rather be coached than go through the coaching certification program at this time. Who should I talk to?

We have a limited number of coaching opportunities available as part of the Practicum phase of the EICC. For information about this opportunity, visit keystepmedia.com/get-coached